CH&CO Group

Finding the perfect blend

Professional Services

When we were approached to pitch for a large employer brand project for CH&Co Group, one of the UK’s biggest and most decorated catering firms, it was just the sort of challenge we relished.

CH&Co had recently undergone significant change, adding more businesses to its Group, as well as updating its vision and values to help bring cohesion to a diverse organisation.

We were tasked with creating an internal brand campaign that would allow over 6,000 staff working across 10 go-to-market brands the room to continue to express their individual brands whilst also recognising their relationship to the wider Group entity.

We pitched them a single, bold idea which would connect the purpose of the Group to the individual companies and vice-versa. The Board bought into the direction of travel, and it won us the business.

Keeping it simple, stupid

After trying to come up with a number of ‘clever’ ideas, we got out of the way of our own egos and settled on a concept that was really pretty straightforward. We took the ‘&’ symbol from the Group company name and used it as a visual mnemonic to run across various channels and media. If a key aim for this project was to display the ideas of teamwork and partnership, and put the Group right at the heart of that, then using the ‘&’ as the linking device to bring singular attributes together to form a harmonious pairing seemed an effective way to deliver that.

Creating a buzz about belonging

We created a fast-paced short piece of film using the Group’s library of imagery. This introduced the campaign with some pep and became the centrepiece of their annual conference. To back it up we also created a series of activities to help break the ice at the conference and encourage people from different companies to get to know each other.

One of these ideas saw us produce a set of chefs aprons, each with a single word printed on them, and bringing in a load of huge helium ‘&’ shaped balloons. The idea encouraged people to go off and find a person with an apron which had a word which would work as a well-known food-related phrase around the ‘&’ when paired with their own.

Some were a little bit cheeky, others were more straight down the line. It did the trick and helped to get people moving, laughing and talking and created some genuine energy in the room.

Taking it into the field

Beyond coming up with the initial launch activities, we worked hand in glove with the Group’s Learning & Development team to create content for a series of training activities which would embed the refreshed Group values moving forward. These activities were then embedded into the annual L&D programme for staff across the Group, with a focus on celebrating the unsung heroes in the business who embody the spirit of teamwork the Group holds dear.

Our campaign proved to be the launchpad for CH&Co to continue its trajectory of growth - building on the strong foundations of an internal, employer brand that made people realise they were part of something bigger than themselves.

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Who knew that a staff conference could be this fun!

Senior leader attending annual conference